Client feedback is really important to us, it helps us to continually improve our products and services. We operate an employee 'reward scheme' for outstanding customer service, so please feel free to contact us.
We deliver hundred of products every week, and have tens of thousands of very satisfied clients, that's why we are one of the UK's largest independent furniture retailers. We also work closely with our local (Home Authority) Trading Standards Department to ensure we meet and often exceed the relevant consumer regulations. As with all good businesses on rare occasions, sometimes things don't go to plan, e.g. our international supply chain can be affected by global events outside of our control. The good news is that we will always do our best to help in a sympathetic and efficient manner. If you are not satisfied or have a problem, we have a very straight forward approach:
1. Contact the store where you purchased your goods. Our Sales Advisors will be able to deal quickly and efficiently with the vast majority of enquiries. This ensures that our customers have a single personal point of contact from initial purchase to final delivery.
2. In the unlikely event you are still not satisfied, ask to speak to the 'Store Manager' or an 'Area Manager'. They will liaise with the relevant store, department or supplier to help find a suitable remedy.
3. We much prefer that you call us to discuss any questions or issues. 30+ years of retailing has taught us that this is the best way to deliver a quality service to our clients. However, if after steps 1 and 2 above you feel you need to write to us, please use the address below. Please provide us with a copy of your invoice, telephone contact number, a brief explanation of your complaint and how you would like it resolved. We aim to respond to written correspondence within 7-14 days.
Customer Relations Department, 5-31 Eastmoor Street, London SE7 8LX.
Please do not use our 'web-enquiry' form for after sales service matters.